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Online, telephone, and mail-order shopping

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There are several ways to shop without going to a store or having a salesperson come to your home. The most common of these are online, telephone, and mail-order shopping.

Ontario's Consumer Protection Act has rules that sellers must follow for these types of shopping, if:

  • the total charges are more than $50, and
  • you or the seller are in Ontario when you place your order.

This publication explains your legal rights when you shop by internet, phone, or mail, and how you can enforce those rights.