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Resources and Publications

Home care complaints and appeals
(
December
2015
)

This resource is for people who apply for or get home care services through a Community Care Access Centre (CCAC) in Ontario. It explains how to make a complaint about services, and how to appeal if the complaint does not result in a satisfactory decision.

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Hours of work and overtime CLB 2
Hours of work and overtime CLB 2
(
May
2010
)
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Hours of work CLB 1
Hours of work CLB 1
(
May
2010
)
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Humanitarian and compassionate (H&C) applications and refugee claims: how are they different?
(
May
2016
)

This resource is for front-line workers working with women who have experienced family violence and do not have permanent resident status in Canada. It explains some of the differences between making a refugee claim and making an application on humanitarian and compassionate (H&C) grounds and when and where to refer a woman for legal help.

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Identity theft
(
December
2013
)

Identity thieves try to use your personal information to take money from your bank account, shop with your credit card, or even commit crimes in your name. This publication explains how to spot the warning signs of identity theft, how to protect yourself, and what you can do if it happens to you.

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Introduction: Your rights as a worker CLB 6+
Introduction: Your rights as a worker CLB 6+
(
May
2010
)
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Laws about pay CLB 1
Laws about pay CLB 1
(
May
2010
)
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Laws about pay CLB 2
Laws about pay CLB 2
(
May
2010
)
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Legal Resources Catalogue
Legal Resources Catalogue
(
August
2016
)

To see all CLEO's print and online resources, view the catalogue.

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Maintenance and repairs
(
December
2014
)

Every tenant has the right to a home that is well maintained, in a building that is clean and safe. This resource explains the types of maintenance and repairs that landlords must do, steps tenants can take to get things fixed, and ways tenants can get help.

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