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Resources and Publications

Home Care Bill of Rights
(
December
2015
)

Ontario’s home care Bill of Rights sets out how a person must be treated when applying for or getting home care services through a Community Care Access Centre (CCAC). The Bill of Rights may also apply to other programs, such as supportive housing and attendant outreach. This resource explains each right and describes what can be done if any of these rights are violated.

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Home care complaints and appeals
(
December
2015
)

This resource is for people who apply for or get home care services through a Community Care Access Centre (CCAC) in Ontario. It explains how to make a complaint about services, and how to appeal if the complaint does not result in a satisfactory decision.

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Hours of work and overtime CLB 2
Hours of work and overtime CLB 2
(
March
2015
)
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Hours of work CLB 1
Hours of work CLB 1
(
March
2015
)
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Humanitarian and compassionate (H&C) applications and refugee claims: how are they different?
(
May
2016
)

This resource is for front-line workers working with women who have experienced family violence and do not have permanent resident status in Canada. It explains some of the differences between making a refugee claim and making an application on humanitarian and compassionate (H&C) grounds and when and where to refer a woman for legal help.

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Identity theft
(
December
2013
)

Identity thieves try to use your personal information to take money from your bank account, shop with your credit card, or even commit crimes in your name. This publication explains how to spot the warning signs of identity theft, how to protect yourself, and what you can do if it happens to you.

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Introduction: Your rights as a worker CLB 6+
Introduction: Your rights as a worker CLB 6+
(
March
2015
)
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Laws about pay CLB 1
Laws about pay CLB 1
(
March
2015
)
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Laws about pay CLB 2
Laws about pay CLB 2
(
March
2015
)
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Legal Resources Catalogue
Legal Resources Catalogue
(
July
2017
)

To see all CLEO's print and online resources, view the catalogue.

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