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Resources and Publications

Holiday pay CLB 1/2
Holiday pay CLB 1/2
(
May
2010
)
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Home Care Bill of Rights
(
May
2014
)

Ontario’s home care Bill of Rights sets out how a person must be treated when applying for or getting home care services through a Community Care Access Centre (CCAC). The Bill of Rights may also apply to other programs, such as supportive housing and attendant outreach. This resource explains each right and describes what can be done if any of these rights are violated.

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Home care complaints and appeals
(
May
2010
)

This resource is for people who apply for or get home care services through a Community Care Access Centre (CCAC) in Ontario. It explains how to make a complaint about services, and how to appeal if the complaint does not result in a satisfactory decision.

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Hours of work and overtime CLB 2
Hours of work and overtime CLB 2
(
May
2010
)
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Hours of work CLB 1
Hours of work CLB 1
(
May
2010
)
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Humanitarian and compassionate (H&C) applications and refugee claims: how are they different?
(
January
2014
)

This resource is for front-line workers working with women who have experienced family violence and do not have permanent resident status in Canada. It explains some of the differences between making a refugee claim and making an application on humanitarian and compassionate (H&C) grounds and when and where to refer a woman for legal help.

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Identity theft
(
December
2013
)

Identity thieves try to use your personal information to take money from your bank account, shop with your credit card, or even commit crimes in your name. This publication explains how to spot the warning signs of identity theft, how to protect yourself, and what you can do if it happens to you.

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Introduction: Your rights as a worker CLB 6+
Introduction: Your rights as a worker CLB 6+
(
May
2010
)
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Laws about pay CLB 1
Laws about pay CLB 1
(
May
2010
)
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Laws about pay CLB 2
Laws about pay CLB 2
(
May
2010
)
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