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Resources and Publications

Home Care Bill of Rights
Home Care Bill of Rights
(
February
2011
)

Ontario’s home care Bill of Rights sets out how a person must be treated when applying for or getting home care services through a Community Care Access Centre (CCAC). The Bill of Rights may also apply to other programs, such as supportive housing and attendant outreach. This resource explains each right and describes what can be done if any of these rights are violated.

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Home care complaints and appeals
Home care complaints and appeals
(
May
2010
)

This resource is for people who apply for or get home care services through a Community Care Access Centre (CCAC) in Ontario. It explains how to make a complaint about services, and how to appeal if the complaint does not result in a satisfactory decision.

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Hours of work and overtime CLB 2
Hours of work and overtime CLB 2
(
May
2010
)
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Hours of work CLB 1
Hours of work CLB 1
(
May
2010
)
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Introduction: Your rights as a worker CLB 6+
Introduction: Your rights as a worker CLB 6+
(
May
2010
)
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Laws about pay CLB 1
Laws about pay CLB 1
(
May
2010
)
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Laws about pay CLB 2
Laws about pay CLB 2
(
May
2010
)
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Maintenance and repairs
Maintenance and repairs
(
February
2012
)

Every tenant has the right to a home that is well maintained, in a building that is clean and safe. This resource explains the types of maintenance and repairs that landlords must do, steps tenants can take to get things fixed, and ways tenants can get help.

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Maintenance and repairs CLB 1/2
Maintenance and repairs CLB 1/2
(
June
2009
)
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Maintenance and repairs CLB 4/5
Maintenance and repairs CLB 4/5
(
June
2009
)
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