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Graphic link to Refugee claims in Canada Refugee claims in Canada (PDF 92KB)
June 2008
This resource offers basic information about making a refugee claim in Canada. It outlines key steps in the process, explains what can happen if a claim is rejected, and suggests where to get help in many languages.
Audio (4:13 minutes; 2.5 MB)
This publication is also available in text and audio in the following languages:
Arabic PDF (227 KB) :: Audio (8:31 minutes, 4.9 MB)
Chinese PDF (370 KB) :: Audio (5:05 minutes, 2.9 MB)
Somali PDF (95 KB)   :: Audio (7:12 minutes, 4.2 MB)
Spanish PDF (92 KB)   :: Audio (3:48 minutes, 2.2 MB)
Tamil PDF (1 MB)    :: Audio (5:49 minutes, 3.0 MB)
Urdu PDF (737 KB) :: Audio (7:16 minutes, 4.3 MB)
Graphic link to Rent Increases

Rent increases (PDF 239KB)
September 2008
To increase a tenant’s rent, the landlord must follow the rules set by the Residential Tenancies Act. This booklet explains those rules. It also talks about agreements that a landlord and a tenant can make to increase the rent, rules about deposits and other charges, and steps tenants can take if they have paid an illegal rent or charge.
Graphic link to Restorative Justice: A different approach ot youth justice Restorative justice:
A different approach to youth justice (302KB)
April 2002
This booklet describes how restorative justice works and how it allows young people who commit crimes to take responsibility for what they have done. It explains what the process offers to the victim as well as the person who committed the crime.
Graphic link to Restorative justice: A different option for victims of youth crime Restorative justice:
A different option for victims of youth crime (287KB)
April 2002
This booklet explains what restorative justice is and what it can do for victims of youth crime. It describes the process by which victims can help decide what young people who commit crimes can do to help repair the harm they have done.
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graphic link to So Vote poster SO VOTE! (poster) (229KB)
In this 11” x 17” poster, areas of government responsibility that are of concern to low-income people are presented in graphic yellow and black text on a white background, above the slogan “SO VOTE!”. The message is that elections matter.
Graphic link to Sponsoring a member of the family class Sponsoring a member of the family class (PDF 290KB)
March 2009
Some relatives or family members can be sponsored to come to Canada as members of the “family class”. This fact sheet lists who can and cannot sponsor, describes who can be sponsored, and explains how to apply to sponsor and what to do if an application is refused.

Graphic link to Support payments when you are on social assistance
Support payments when you are on social assistance
(PDF 180KB)
June 2008
This booklet explains under what circumstances a person on social assistance is expected to try to get support payments from someone who is or was their spouse or same-sex partner, or who is the other parent of their children, and what they are expected to do. It talks about how support payments affect benefits and what to do if support payments are late or not paid.

View Online Publications by Title:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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These publications are also available in print. To order these or any other CLEO publications, use our online order form.

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