What can I do if I have a problem with a seller?
You should first tell the seller exactly what the problem is and what you want them to do to fix the problem. It is best to give them your complaint in writing to help them to understand why you are not satisfied. You should keep a copy of your written complaint for yourself.
If you are not able to work out the problem directly with the seller, you can file a complaint with the Ministry of Government and Consumer Services. There is a complaint form on the Ministry website.
The Ministry can look into complaints and can tell the seller to follow the rules. The Ministry can also take the seller to court for violating the Consumer Protection Act. If the seller is found guilty, they can get a warning, a fine, or even be sent to jail, and they may be ordered to pay some money to you.
To contact the Ministry of Government and Consumer Services:
Toronto area: 416-326-8800
TTY Toll-free: 1-877-666-6545
TTY Toronto area: 416-229-6086
Fax : 416-326-8665
Ministry of Government and Consumer Services
Consumer Services Operations Division
77 Wellesley Street West, P.O. Box 450
Toronto, ON M7A 2J6