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Employment Insurance

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How do I report the information?

Most people can report this information using either a touch‑tone phone or the Internet. If you cannot report in either of these ways, you can report by filling out special cards and mailing them.

Soon after you apply for EI, you will receive a "Benefit Statement" in the mail. This statement will tell you when you must make your first report. It will also give you your access code. This is a 4-digit number near the bottom of the statement. You need your access code to report by phone or the Internet. The Benefit Statement comes with instructions about how to use the reporting service.

If your reports are late, missing information, or not completed correctly, your payment will be delayed.


Reporting by telephone

You can practice reporting by calling 1-800-531-7555 then selecting option 1 (one) for a demonstration. If you have not used the service before, it is a good idea to try the demonstration first.

When you use the telephone reporting service, you will be asked several questions. It is important to listen carefully so you are able to answer each question correctly. After you answer each question, you will be asked to confirm that your answer is right.

When you finish your report, a message will tell you when to make your next report. Be sure to write down this date. You cannot make your next report before this date. Usually reports are due every 2 weeks.

Do not hang up the phone until you are told that your report was successful. If you hang up before that, your report will probably not go through and you will have to start again.

If you realize later that you made a mistake in your report, call 1-800-206-7218, then press 0 (zero), as soon as possible during business hours.

Reporting by Internet

If you have Internet access, you may be able to make your reports online with a web browser. Follow the instructions carefully. After you answer each question, you will be asked to confirm your answer.

Once you finish your report, the system will confirm that your report was received. It will also tell you when to make your next report. Be sure to write down this date. You cannot make your next report before this date.

If you realize later that you made a mistake in your report, call 1-800-206-7218, then press 0 (zero), as soon as possible during business hours.