What if I do not agree with a decision about EI?
You can appeal most decisions about your EI claim. The first step is to ask Service Canada for a “reconsideration” of the decision. This means that you ask them to review and change their decision. You can ask for a reconsideration if Service Canada:
- refuses to give you benefits
- gives you the wrong amount of benefits
- tells you to pay back some benefits
- gives you a penalty or sends you a warning letter
You must ask for the reconsideration in writing. Make sure Service Canada gets it within 30 days of when you got the decision.
If you miss this deadline, you can ask for an extension. But you must give a good reason for why you were late.
How to ask for a reconsideration?
You have to use a form called Request for Reconsideration. To get the form online, go to canada.ca. Type ins5210 in the search box. Or you can get a copy from a Service Canada Centre.
After you fill out and sign the form, take it to your local Service Canada Centre. Or mail it to Ontario’s regional Service Canada Centre at P.O. Box 2602, Mississauga, Ontario L4T 0B1.
What happens when I ask for a reconsideration?
Someone from Service Canada will contact you to talk about your EI claim. Give them any new information you have and explain why you think they should change the decision.
Service Canada might also contact your employer. This is more likely to happen if you did not get benefits because Service
Canada thinks you may have:
- quit your job, or
- been fired.
Read more about reconsiderations at canada.ca/en/services/benefits/ei/ei-reconsideration.
What Service Canada can do
Service Canada will tell you their decision by phone or in a letter. They could:
- keep the original decision
- change the decision completely
- make some changes to the decision
What if I do not agree with what Service Canada decides?
The next step is to appeal to the Social Security Tribunal (SST). You cannot appeal to the SST unless you have gone through the reconsideration process first.
The SST website has a form called Notice of Appeal and information about how to start an appeal.
Read more at sst-tss.gc.ca/en/your-appeal. If you have questions, call the SST at 1-877-227-8577. For TTY, call 1-866-873-8381.
The SST must get your Notice of Appeal or letter no later than 30 days after you were told about the reconsideration decision. This could happen by phone or by letter.
Email the form to info.sst-tss@canada.gc.ca. Fax it to 1-855-814-4117. Or mail it to the Social Security Tribunal, P.O. Box 9812, Station T, Ottawa, Ontario K1G 6S3.
Previous page Next page