17. Know your caregivers
“Every resident has the right to be told both who is responsible for and who is providing the resident’s direct care.”
In other words: You have the right to know who is looking after you.
Staff at the home should:
- tell you who is responsible for your care,
- wear a name badge, and
- introduce you to each person who gives you personal care or medical treatment.
This includes doctors, nurses, personal support workers, and any other caregivers. And it applies even if they come from an agency, or are students on a work placement or volunteers.
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