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Every Resident - Bill of Rights for people who live in Ontario long-term care homes

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17. Raising concerns

"Every resident has the right to raise concerns or recommend changes in policies and services on behalf of himself or herself or others to the following persons and organizations without interference and without fear of coercion, discrimination or reprisal, whether directed at the resident or anyone else,

  1. the Residents' Council,
  2. the Family Council,
  3. the licensee [the management of the home],
  4. staff members,
  5. government officials,
  6. any other person inside or outside the long-term care home."

In other words...

You have the right to speak freely. No one is allowed to punish you for speaking out or making a complaint.

You can talk about things that concern you and suggest changes to your home's rules and services. You can do this for yourself or for others.

There are many people who make decisions that affect you. You may want to give them suggestions or tell them your concerns. Some of these people are members of the Residents' Council or Family Council, staff at your long-term care home, and government officials.

Punishing a person who makes a complaint about the home is a very serious issue and you should make a report about it right away. See What can I do if my rights are violated? for information about how to make a complaint and where to get help.