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Every Resident - Bill of Rights for people who live in Ontario long-term care homes

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24. Written policies

"Every resident has the right to be informed in writing of any law, rule or policy affecting services provided to the resident and of the procedures for initiating complaints."

In other words...

You have a right to be told in writing how to make a complaint about problems in the home. If you are expected to follow a rule, the home must tell you about the rule in writing.

For example, you must be told in writing about increases in the accommodation fee for your room or in fees for extra services such as ironing, mending, and hairdressing.

All policies about vacations, visiting hours, discharge, and the use of restraints should be explained to you. The home's policies must follow the law.