27. Written policies
“Every resident has the right to be informed in writing of any law, rule or policy affecting services provided to the resident and of the procedures for initiating complaints.”
In other words: You have a right to be told in writing how to make a complaint about problems in the home. And the home must tell you in writing about any rules you are supposed to follow.
For example, the home must tell you in writing if the cost for your room goes up or if fees for extra services go up, such as phone or cable services, or hairdressing.
The home must tell you about all of their policies. And these policies must follow the law.
For example, they should have policies for visiting hours, moving out, and using restraints. And policies should cover being away from the home for overnight family visits, vacations, and medical treatments.
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