Home Care Bill of Rights
3. Consider other options
Depending on the kind of problem you have, you may be able to take your complaint to other places.
If a crime was committed against you, you may want to report it to the police.
You may be unhappy about home care services from a social worker or health care practitioner, such as a nurse, occupational therapist, or physiotherapist. If so, you can make a complaint to the "college" or organization that regulates that person's profession.
The organization that regulates social workers is called the Ontario College of Social Workers and Social Service Workers. For more information, go to their website at www.ocswssw.org or phone:
Toronto area: 416-972-9882
To find contact information for the colleges that govern health care professions in Ontario go to www.hprac.org and then click on "Useful links" at the top. Or you can call ServiceOntario at the numbers below. To speak to someone, press 0 or stay on the line.
Toll-free TTY: 1-800-387-5559
Toronto area: 416-327-4327
If you have experienced discrimination, you can take your complaint to the Human Rights Tribunal of Ontario (HRTO). This is called making an application to the HRTO. Examples of discrimination include being treated unfairly because of your religious beliefs, race, age, disability, sexual orientation, or ethnic background.
For more information about making an application to the HRTO, visit their website at www.sjto.gov.on.ca/hrto or call them:
Toll-free TTY: 1-866-607-1240
Toronto area: 416-326-1312
TTY, Toronto area: 416-326-2027
If you would like more information about the law against discrimination, or if you need help or advice about making an application to the HRTO, visit the website of the Human Rights Legal Support Centre at www.hrlsc.on.ca or call them:
Toll-free TTY: 1-866-612-8627
Toronto area: 416-597-4900
TTY, Toronto area: 416-597-4903
You can make a complaint to the Information and Privacy Commissioner (IPC) if you are unhappy with a CCAC or agency decision about:
- keeping your records private
- giving you access to or copies of your records
- correcting wrong or missing information in your records
For more information, check the IPC's website at www.ipc.on.ca or phone
Toronto area: 416-326-3333