Complaints and appeals about home and community care services

The Patient Bill of Rights says that you have a right to make a complaint about your home and community care services. No one can punish you, refuse to give you services, or take away services because you do this.

Your rights are explained in CLEO’s Bill of Rights for home and community care.

Home and Community Care Support Services (HCCSS) agencies co-ordinate home and community care services that are paid for by the government. HCCSS agencies used to be called Local Health Integration Networks (LHINs).

Ontario Health Teams (OHTs) and Health Service Providers (HSPs) provide or arrange for these services. They must have processes for getting and reviewing complaints.

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