Home care complaints and appeals
Are there limits on CCAC services?
The law is clear about when people cannot get services from a CCAC. For example, you cannot get home-making services unless you also need personal support services from a CCAC or someone else. And, you cannot get home-making services from a CCAC if you live in a care home, such as a group home or retirement home.
The law also sets limits on how many hours of nursing, personal support, and home-making services you can get.
You cannot get any home care from a CCAC if you are not covered by the Ontario Health Insurance Plan (OHIP).