COVID-19: Get updates on the law and legal services on Steps to Justice

Change font size:


  • Increase
  • Decrease
  • Normal

Current Zoom: 100%

Home care complaints and appeals

Step 1: Choose language Step 2: Choose from available formats and options
Available formats and options

Are there limits on CCAC services?

The law is clear about when people cannot get services from a CCAC. For example, you cannot get home-making services unless you also need personal support services from a CCAC or someone else. And, you cannot get home-making services from a CCAC if you live in a care home, such as a group home or retirement home.

The law also sets limits on how many hours of nursing, personal support, and home-making services you can get.

You cannot get any home care from a CCAC if you are not covered by the Ontario Health Insurance Plan (OHIP).

If you are not sure whether any of these limits apply to you, get legal advice from a lawyer or a community legal clinic. Click here to find out how to get legal help.