Home care complaints and appeals
Do I need a lawyer to help me with my complaint?
You do not have to get a lawyer for any stage of the complaint and appeal process. But you have the right to hire a lawyer if you want one. A lawyer can give you advice, and can also represent you in the CCAC complaint process.
If you want to appeal to the HSARB, it is a good idea to have a lawyer because this is a more formal legal process.