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Home care complaints and appeals

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How do I complain if I am unhappy with a CCAC decision or service?

If you want to make a complaint, you should follow these 3 steps:

Step 1:

Contact your CCAC case manager.

  • Ask for a copy of the CCAC's complaint process.
  • If you are complaining about a CCAC decision, ask for the reasons for the decision.

Step 2:

Follow the CCAC's complaint process to get a final decision from the CCAC.

Step 3:

In come cases, you can appeal the final decision of the CCAC to the Health Services Appeal and Review Board (HSARB).

We will now take a closer look at these steps.