Home care complaints and appeals
How do I complain if I am unhappy with a CCAC decision or service?
If you want to make a complaint, you should follow these 3 steps:
Contact your CCAC case manager.
- Ask for a copy of the CCAC's complaint process.
- If you are complaining about a CCAC decision, ask for the reasons for the decision.
Follow the CCAC's complaint process to get a final decision from the CCAC.
In come cases, you can appeal the final decision of the CCAC to the Health Services Appeal and Review Board (HSARB).
We will now take a closer look at these steps.