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Home care complaints and appeals

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What is a CCAC? How does it work?

In Ontario, CCACs provide free care services to eligible people. There are 14 CCACs in Ontario. Anyone who wants home care must apply to the CCAC in the area where they live. CCACs are funded by the Ontario government's Ministry of Health and Long-Term Care.

The Home Care and Community Services Act is the law that says how CCACs must operate. It also sets out the rights of people who apply for or get their services. Before July 1, 2010, the name of this law was the Long-Term Care Act.

Case managers are CCAC staff who decide who is eligible for services. They also:

  • arrange with other agencies to provide services to those who qualify,
  • monitor their clients' ongoing needs for care,
  • provide information about community services, and
  • refer people to community services.