Online, telephone, and mail-order shopping
For more help
If the Ministry of Government and Consumer Services does not solve your problem, or if you are past the time limit to cancel the agreement, you may want to get legal help. Here are some places to try.
Community legal clinics
Some community legal clinics or law school legal clinics can help you with consumer law problems. You must be financially eligible to receive these services. If your clinic cannot help, they might be able to refer you to other services in your community.
To find the legal clinic that serves your area, visit the Legal Aid Ontario (LAO) website at www.legalaid.on.ca or call Legal Aid Ontario at:
Toronto area 416-979-1446
Toll-free TTY 1-866-641-8867
Toronto area TTY 416-598-8867
Law Society Referral Service
The Law Society of Ontario has a directory of all lawyers and paralegals licensed in Ontario. The Law Society Referral Service can give you the name of a lawyer or paralegal in your area who can give you a free consultation for up to 30 minutes.
Visit the Law Society website at www.lso.ca and click on “Find a Lawyer or Paralegal”.
JusticeNet is a nonprofit service that helps people who do not qualify for legal aid to find legal help. JusticeNet has a directory of lawyers, paralegals, and mediators who offer help at reduced rates to financially eligible people. Visit their website at www.justicenet.ca or contact them at:
Toronto area 416-479-0552
Pro Bono Ontario
If you are suing or being sued in court, you may be able to get help from Law Help Ontario. This free program offers information about court rules and help with completing court forms. If you qualify, you may also be able to get brief legal advice or, if your case is in Toronto or Ottawa, a lawyer to represent you in court. For more information call 1-855-255-7256 or visit their website at www.probonoontario.org.