Unfair practices

Ontario’s Consumer Protection Act has rules to protect consumers from “unfair practices” when a seller tries to get them to buy goods or services.

A seller might be selling goods, such as household items, clothing, or a car. Or they could be selling services, such as home or car repairs, fitness club memberships, or cell phone services.

You can buy goods or services in a store, over the phone, by mail, online, or at your home. It could be for something you get right away, or something you are supposed to get later.

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