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Unfair practices

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What can I do if a seller used unfair practices?

If your agreement is covered by the Consumer Protection Act and the seller used unfair practices, you can cancel the agreement at any time within one year. You might be able to get a refund of some or all of the money you paid.

It is best to cancel your agreement in writing so that you have proof. Keep a copy for yourself. Make a note of the date that you mailed, emailed, or delivered the cancellation notice to the seller.

Once the seller gets your cancellation notice, they have 15 days to refund all payments that you made. If you have already received the items you ordered, you must return them within 15 days of cancelling the agreement.

If you have already used some of the goods or services, you might owe the seller the value of what you have used. But the seller must refund the rest of what you paid and allow you to return any goods that you did not use.