What if the seller does not refund my money?
If the seller does not return your money, or if you have other problems with the seller, you can file a complaint with the Ministry of Government and Consumer Services. There is a complaint form on the Ministry website at ontario.ca/page/consumer-protection-ontario or call 1-800-889-9768.
The Ministry can look into complaints and can tell the seller to follow the rules. The Ministry can also take the seller to court for not following the rules. If the seller is found guilty, they might get a fine, be sent to jail, or both. In some cases, they may be ordered to pay some money to you.
If the Ministry does not solve your problem, you can think about suing in court. If the amount you are asking for is $35,000 or less, you can file a claim in Small Claims Court. You must do this within 2 years of when you first knew about the problem.
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