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Resources and Publications

Helping parents without immigration status get their children into school
(
July
2011
)

This information is for community advocates. It explains the law and suggests ways to help parents without status get their children registered at school.

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Home Care Bill of Rights
(
December
2015
)

Ontario’s home care Bill of Rights sets out how a person must be treated when applying for or getting home care services through a Community Care Access Centre (CCAC). The Bill of Rights may also apply to other programs, such as supportive housing and attendant outreach. This resource explains each right and describes what can be done if any of these rights are violated.

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Home care complaints and appeals
(
December
2015
)

This resource is for people who apply for or get home care services through a Community Care Access Centre (CCAC) in Ontario. It explains how to make a complaint about services, and how to appeal if the complaint does not result in a satisfactory decision.

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Humanitarian and compassionate (H&C) applications and refugee claims: how are they different?
(
October
2019
)

This resource is for front-line workers working with women who have experienced family violence and do not have permanent resident status in Canada. It explains some of the differences between making a refugee claim and making an application on humanitarian and compassionate (H&C) grounds and when and where to refer a woman for legal help.

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Identity theft
(
May
2018
)

Identity thieves try to use your personal information to take money from your bank account, shop with your credit card, or even commit crimes in your name. This publication explains how to spot the warning signs of identity theft, how to protect yourself, and what you can do if it happens to you.

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Maintenance and repairs
(
July
2018
)

Every tenant has the right to a home that is well maintained, in a building that is clean and safe. This resource explains the types of maintenance and repairs that landlords must do, steps tenants can take to get things fixed, and ways tenants can get help.

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Making a humanitarian and compassionate (H&C) application
(
August
2019
)

This resource is for front-line workers working with women who have experienced family violence and do not have permanent resident status in Canada. It explains what a humanitarian and compassionate (H&C) application is, what Citizenship and Immigration (CIC) considers in deciding an H&C application, what kind of evidence is needed to support an application, and when and where to refer a woman for legal help.

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Mental Illness, Criminal Offences, & Deportation
(
July
2017
)

People with mental illness come into conflict with the law in disproportionate numbers. If they are not Canadian citizens, this can put them at risk of being removed from Canada. This publication is a resource for front-line workers helping clients with mental illness who may be at risk of removal because of their involvement with the criminal justice system.

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Motor vehicle repairs
(
December
2013
)

This publication explains your legal rights when you pay anyone to repair or work on your motor vehicle in Ontario. It includes information on estimates, warranties, and what you can do if you are not satisfied with the work done.

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Moving out
(
June
2018
)

This resource describes what tenants have to do if they want to move out, and what can happen if they do not follow the rules. There are sections dealing with ways to move out early: making an agreement with a landlord, assigning, subletting, and applying to the Landlord and Tenant Board.

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