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Resources and Publications

Motor vehicle repairs
(
December
2013
)

This publication explains your legal rights when you pay anyone to repair or work on your motor vehicle in Ontario. It includes information on estimates, warranties, and what you can do if you are not satisfied with the work done.

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Moving in CLB 1/2
Moving in CLB 1/2
(
November
2013
)
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Moving out
(
June
2018
)

This resource describes what tenants have to do if they want to move out, and what can happen if they do not follow the rules. There are sections dealing with ways to move out early: making an agreement with a landlord, assigning, subletting, and applying to the Landlord and Tenant Board.

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Moving out CLB 1
Moving out CLB 1
(
November
2013
)
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Moving out CLB 3/4
Moving out CLB 3/4
(
November
2013
)
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My Safety Plan
My Safety Plan
(
May
2016
)

This online resource helps people in abusive relationships create a safety plan to keep themselves and their children safe. The plan has space for people to fill in information that applies to them and "to do" lists to help them stay safe at home, at work, in public, and online. It also includes organizations they can contact for help, and a checklist of things to keep in an emergency bag if they need to leave their home quickly.

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Need welfare? How to apply to Ontario Works
(
July
2017
)

This resource is about how to apply to Ontario Works for financial assistance. It explains the rights of people applying for assistance, what kind of questions Ontario Works can ask, and what documents people might need to show. It includes information about the forms that have to be filled out and where to get help if there is a problem with Ontario Works or if they refuse assistance.

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Online, telephone, and mail-order shopping
(
June
2017
)

There are several ways to shop without going to a store or having a salesperson come to your home. The most common of these are online, telephone, and mail-order shopping. This publication explains your legal rights when you shop by internet, phone, or mail, and how you can enforce those rights.

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Overview: What tenants need to know CLB 5+
Overview: What tenants need to know CLB 5+
(
November
2013
)
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Overview: Your rights at work CLB 3/4
Overview: Your rights at work CLB 3/4
(
March
2015
)
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