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Resources and Publications

Helping parents without immigration status get their children into school
(
July
2011
)

This information is for community advocates. It explains the law and suggests ways to help parents without status get their children registered at school.

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Holiday pay CLB 1/2
Holiday pay CLB 1/2
(
March
2015
)
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Home care Bill of Rights
(
March
2021
)

Ontario’s home care Bill of Rights sets out how a person must be treated when applying for or getting home care services through a Community Care Access Centre (CCAC). The Bill of Rights may also apply to other programs, such as supportive housing and attendant outreach. This resource explains each right and describes what can be done if any of these rights are violated.

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Home care complaints and appeals
(
March
2021
)

This resource is for people who apply for or get home care services through a Community Care Access Centre (CCAC) in Ontario. It explains how to make a complaint about services, and how to appeal if the complaint does not result in a satisfactory decision.

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Hours of work and overtime CLB 2
Hours of work and overtime CLB 2
(
March
2015
)
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Hours of work CLB 1
Hours of work CLB 1
(
March
2015
)
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Humanitarian and compassionate (H&C) applications and refugee claims: how are they different?
(
October
2019
)

This resource is for front-line workers working with women who have experienced family violence and do not have permanent resident status in Canada. It explains some of the differences between making a refugee claim and making an application on humanitarian and compassionate (H&C) grounds and when and where to refer a woman for legal help.

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Identity theft
(
February
2020
)

Identity thieves try to use your personal information to take money from your bank account, shop with your credit card, or even commit crimes in your name. This publication explains how to spot the warning signs of identity theft, how to protect yourself, and what you can do if it happens to you.

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Indigenous rights: Bail
(
December
2020
)

This resource explains Gladue factors that courts must consider when deciding whether to give bail to an Indigenous person.

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Indigenous rights: Diversion
(
December
2020
)

This resource explains when Indigenous diversion may be available and how it works.

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