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Resources and Publications

Telephone and internet scams
(
May
2018
)

Criminals use telephone and internet scams to trick people into giving them money or personal information like credit card and bank account numbers. This publication explains how to recognize and protect yourself against common scams, and what to do if you fall victim to a scam.

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Unfair practices: When sellers break the rules
(
May
2014
)

In Ontario, it is illegal for sellers to use “unfair practices” to get consumers to buy their goods or services. This publication explains what unfair practices are, what kinds of sales are covered by this law, and your legal rights when a seller uses an unfair practice.

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Web tool for renters with roommates: Sharing rental housing?

Interactive web tool to help people in different kinds of shared rental arrangements find out which laws apply to their situation and what their rights and responsibilities are.

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What tenants need to know about the law
(
December
2018
)

Updated to reflect changes to rent guideline coverage for notices of increase served on or after April 20, 2017. Online only as further regulatory changes are expected.

This resource gives an overview of some of the most important aspects of the Residential Tenancies Act. Topics covered include rent increases, deposits and other charges, repairs and maintenance, discrimination, privacy, moving out, and eviction.

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Workers' Compensation: A Manual for Workers' Advocates

This 710-page practice manual is intended as a resource for those who represent or advise people who have job-related injuries and health problems. In 30 chapters, it examines relevant laws, policies, and Tribunal decisions, discusses case strategies, and provides checklists, sample letters, and calculations.

The manual is now available online for free. To read it on screen, download it, or print it out, please click here.

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Workers' Compensation: Benefits if you were injured between January 2, 1990 and December 31, 1997
Workers' Compensation: Benefits if you were injured between January 2, 1990 and December 31, 1997
(
August
2003
)
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Workers' Compensation: Benefits if you were injured on or after January 1, 1998
Workers' Compensation: Benefits if you were injured on or after January 1, 1998
(
August
2003
)
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Workers' Compensation: Benefits if you were injured on or before January 1, 1990
Workers' Compensation: Benefits if you were injured on or before January 1, 1990
(
January
2001
)
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Workers' Compensation: Making a claim
(
December
2018
)

This resource explains what a worker should do if they have a job-related injury or disease, how they can apply for benefits from the Workplace Safety and Insurance Board, and what happens when the Board gets a report of their injury. It also has sections about what their employer must do, and where injured workers can get legal help.

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Workers' Compensation: Your health care
Workers' Compensation: Your health care
(
July
2002
)

This booklet explains how doctors and other health care professionals can help a worker with their workers’ compensation claim. It describes who decides how to treat a worker’s injury or disease, what the Board will pay for, and how workers can try to make sure they get the health care they need.

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