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Resources and Publications

Making a humanitarian and compassionate (H&C) application
(
August
2019
)

This resource is for front-line workers working with women who have experienced family violence and do not have permanent resident status in Canada. It explains what a humanitarian and compassionate (H&C) application is, what Citizenship and Immigration (CIC) considers in deciding an H&C application, what kind of evidence is needed to support an application, and when and where to refer a woman for legal help.

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Mental Illness, Criminal Offences, & Deportation
(
July
2017
)

People with mental illness come into conflict with the law in disproportionate numbers. If they are not Canadian citizens, this can put them at risk of being removed from Canada. This publication is a resource for front-line workers helping clients with mental illness who may be at risk of removal because of their involvement with the criminal justice system.

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Motor vehicle repairs
(
January
2020
)

This publication explains your legal rights when you get repairs or work done on your motor vehicle in Ontario. It includes information on estimates, warranties, and what you can do if you are not satisfied.

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Moving in CLB 1/2
Moving in CLB 1/2
(
November
2013
)
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Moving out
(
June
2018
)

This resource describes what tenants have to do if they want to move out, and what can happen if they do not follow the rules. There are sections dealing with ways to move out early: making an agreement with a landlord, assigning, subletting, and applying to the Landlord and Tenant Board.

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Moving out CLB 1
Moving out CLB 1
(
November
2013
)
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Moving out CLB 3/4
Moving out CLB 3/4
(
November
2013
)
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My Safety Plan
My Safety Plan
(
May
2016
)

This online resource helps people in abusive relationships create a safety plan to keep themselves and their children safe. The plan has space for people to fill in information that applies to them and "to do" lists to help them stay safe at home, at work, in public, and online. It also includes organizations they can contact for help, and a checklist of things to keep in an emergency bag if they need to leave their home quickly.

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Need welfare? How to apply to Ontario Works
(
July
2017
)

This resource is about how to apply to Ontario Works for financial assistance. It explains the rights of people applying for assistance, what kind of questions Ontario Works can ask, and what documents people might need to show. It includes information about the forms that have to be filled out and where to get help if there is a problem with Ontario Works or if they refuse assistance.

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Online, telephone, and mail-order shopping
(
June
2017
)

There are several ways to shop without going to a store or having a salesperson come to your home. The most common of these are online, telephone, and mail-order shopping. This publication explains your legal rights when you shop by internet, phone, or mail, and how you can enforce those rights.

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