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Resources and Publications

Home care complaints and appeals
Home care complaints and appeals
(
December
2015
)

This resource is for people who apply for or get home care services through a Community Care Access Centre (CCAC) in Ontario. It explains how to make a complaint about services, and how to appeal if the complaint does not result in a satisfactory decision.

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Hours of work and overtime CLB 2
Hours of work and overtime CLB 2
(
March
2015
)
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Hours of work CLB 1
Hours of work CLB 1
(
March
2015
)
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Humanitarian and compassionate (H&C) applications and refugee claims: how are they different?
Humanitarian and compassionate (H&C) applications and refugee claims: how are they different?
(
October
2019
)

This resource is for front-line workers working with women who have experienced family violence and do not have permanent resident status in Canada. It explains some of the differences between making a refugee claim and making an application on humanitarian and compassionate (H&C) grounds and when and where to refer a woman for legal help.

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Identity theft
Identity theft
(
February
2020
)

Identity thieves try to use your personal information to take money from your bank account, shop with your credit card, or even commit crimes in your name. This publication explains how to spot the warning signs of identity theft, how to protect yourself, and what you can do if it happens to you.

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Indigenous rights: Bail
Indigenous rights: Bail
(
December
2020
)

This resource explains Gladue factors that courts must consider when deciding whether to give bail to an Indigenous person.

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Indigenous rights: Diversion
Indigenous rights: Diversion
(
December
2020
)

This resource explains when Indigenous diversion may be available and how it works.

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Indigenous rights: Sentencing
Indigenous rights: Sentencing
(
December
2020
)

This resource explains Gladue factors that courts must consider when sentencing an Indigenous person.

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Introduction: Your rights as a worker CLB 6+
Introduction: Your rights as a worker CLB 6+
(
March
2015
)
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Laws about pay CLB 1
Laws about pay CLB 1
(
March
2015
)
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