{"id":46457,"date":"2014-12-23T19:59:53","date_gmt":"2014-12-24T00:59:53","guid":{"rendered":""},"modified":"2025-10-01T13:06:52","modified_gmt":"2025-10-01T17:06:52","slug":"what-if-i-have-problem-dealer","status":"publish","type":"publications-page","link":"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-if-i-have-problem-dealer","title":{"rendered":"What if I have a problem with a dealer?"},"content":{"rendered":"

If you are having a problem with the dealer, the law says you must first try to resolve the problem directly with them.<\/p>\n

It is a good idea to send the dealer a letter explaining your problem or concerns. Keep a copy for yourself. If you can, send the letter by registered mail or courier. That way you will have proof that the dealer got it.<\/p>\n

You might want to have a different mechanic inspect the vehicle to confirm your concerns. You should also get a Used Vehicle Information Package from a Service Ontario office.<\/p>\n

Filing a complaint with OMVIC<\/h2>\n

If you cannot reach an agreement with the dealer, you can file a complaint with OMVIC. OMVIC cannot force the dealer to do anything, but it will work with you and the dealer to try to find a solution. OMVIC also runs the Motor Vehicle Dealers Compensation Fund. This Fund can give you some or all of your money back in certain situations. To get more information, visit omvic.on.ca<\/a> or call 1-800-943-6002<\/strong>.<\/p>\n

If OMVIC does not solve your problem, you can also sue the dealer in Small Claims Court. If the amount you are asking for is $50,000 or less, you can file a claim in Small Claims Court. You must do this within 2 years of when you first knew about the problem.<\/p>","protected":false},"featured_media":0,"template":"","class_list":["post-46457","publications-page","type-publications-page","status-publish","hentry"],"yoast_head":"\nWhat if I have a problem with a dealer? - CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-if-i-have-problem-dealer\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What if I have a problem with a dealer? - CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)\" \/>\n<meta property=\"og:description\" content=\"If you are having a problem with the dealer, the law says you must first try to resolve the problem directly with them. It is a good idea to send the dealer a letter explaining your problem or concerns. Keep a copy for yourself. If you can, send the letter by registered mail or courier.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-if-i-have-problem-dealer\" \/>\n<meta property=\"og:site_name\" content=\"CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-01T17:06:52+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-if-i-have-problem-dealer\",\"url\":\"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-if-i-have-problem-dealer\",\"name\":\"What if I have a problem with a dealer? - CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)\",\"isPartOf\":{\"@id\":\"https:\/\/www.cleo.on.ca\/en\/#website\"},\"datePublished\":\"2014-12-24T00:59:53+00:00\",\"dateModified\":\"2025-10-01T17:06:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-if-i-have-problem-dealer#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-if-i-have-problem-dealer\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-if-i-have-problem-dealer#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.cleo.on.ca\/en\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Publication pages\",\"item\":\"https:\/\/www.cleo.on.ca\/en\/publications-page\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"What if I have a problem with a dealer?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.cleo.on.ca\/en\/#website\",\"url\":\"https:\/\/www.cleo.on.ca\/en\/\",\"name\":\"CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.cleo.on.ca\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What if I have a problem with a dealer? - CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-if-i-have-problem-dealer","og_locale":"en_US","og_type":"article","og_title":"What if I have a problem with a dealer? - CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)","og_description":"If you are having a problem with the dealer, the law says you must first try to resolve the problem directly with them. It is a good idea to send the dealer a letter explaining your problem or concerns. Keep a copy for yourself. If you can, send the letter by registered mail or courier.","og_url":"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-if-i-have-problem-dealer","og_site_name":"CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)","article_modified_time":"2025-10-01T17:06:52+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-if-i-have-problem-dealer","url":"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-if-i-have-problem-dealer","name":"What if I have a problem with a dealer? - CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)","isPartOf":{"@id":"https:\/\/www.cleo.on.ca\/en\/#website"},"datePublished":"2014-12-24T00:59:53+00:00","dateModified":"2025-10-01T17:06:52+00:00","breadcrumb":{"@id":"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-if-i-have-problem-dealer#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.cleo.on.ca\/en\/publications-page\/what-if-i-have-problem-dealer"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-if-i-have-problem-dealer#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.cleo.on.ca\/en"},{"@type":"ListItem","position":2,"name":"Publication pages","item":"https:\/\/www.cleo.on.ca\/en\/publications-page"},{"@type":"ListItem","position":3,"name":"What if I have a problem with a dealer?"}]},{"@type":"WebSite","@id":"https:\/\/www.cleo.on.ca\/en\/#website","url":"https:\/\/www.cleo.on.ca\/en\/","name":"CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.cleo.on.ca\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"meta_box":[],"_links":{"self":[{"href":"https:\/\/www.cleo.on.ca\/en\/wp-json\/wp\/v2\/publications-page\/46457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cleo.on.ca\/en\/wp-json\/wp\/v2\/publications-page"}],"about":[{"href":"https:\/\/www.cleo.on.ca\/en\/wp-json\/wp\/v2\/types\/publications-page"}],"version-history":[{"count":1,"href":"https:\/\/www.cleo.on.ca\/en\/wp-json\/wp\/v2\/publications-page\/46457\/revisions"}],"predecessor-version":[{"id":63094,"href":"https:\/\/www.cleo.on.ca\/en\/wp-json\/wp\/v2\/publications-page\/46457\/revisions\/63094"}],"wp:attachment":[{"href":"https:\/\/www.cleo.on.ca\/en\/wp-json\/wp\/v2\/media?parent=46457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}