{"id":46594,"date":"2015-06-16T21:59:50","date_gmt":"2015-06-17T01:59:50","guid":{"rendered":""},"modified":"2026-02-05T13:51:25","modified_gmt":"2026-02-05T18:51:25","slug":"what-can-i-do-if-i-am-not-happy-decision-about-my-ei-claim","status":"publish","type":"publications-page","link":"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-can-i-do-if-i-am-not-happy-decision-about-my-ei-claim","title":{"rendered":"What if I do not agree with a decision about EI?"},"content":{"rendered":"<p>You can appeal most decisions about your EI claim. The first step is to ask Service Canada for a &#8220;reconsideration&#8221; of the decision. This means that you ask them to review and change their decision. You can ask for a reconsideration if Service Canada:<\/p>\n<ul>\n<li>refuses to give you benefits<\/li>\n<li>gives you the wrong amount of benefits<\/li>\n<li>tells you to pay back some benefits<\/li>\n<li>gives you a penalty or sends you a warning letter<\/li>\n<\/ul>\n<p>You must ask for the reconsideration in writing. Make sure Service Canada gets it within <strong>30 days<\/strong> of when you got the decision.<\/p>\n<p>If you miss this deadline, you can ask for an extension. But you must give a good reason for why you were late.<\/p>\n<p><a name=\"reconsideration\"><\/a><\/p>\n<h2>How to ask for a reconsideration?<\/h2>\n<p>You have to use a form called Request for Reconsideration. To get the form online, go to <a href=\"https:\/\/www.canada.ca\/\" target=\"_blank\" rel=\"noopener\">canada.ca<\/a>. Type <strong>ins5210<\/strong> in the search box. Or you can get a copy from a Service Canada Centre.<\/p>\n<p>After you fill out and sign the form, take it to your local Service Canada Centre. Or mail it to Ontario&#8217;s regional Service Canada Centre at P.O. Box 2602, Mississauga, Ontario L4T 0B1.<\/p>\n<h3>What happens when I ask for a reconsideration?<\/h3>\n<p>Someone from Service Canada will contact you to talk about your EI claim. Give them any new information you have and explain why you think they should change the decision.<\/p>\n<p>Service Canada might also contact your employer. This is more likely to happen if you did not get benefits because Service<\/p>\n<p>Canada thinks you may have:<\/p>\n<ul>\n<li>quit your job, or<\/li>\n<li>been fired.<\/li>\n<\/ul>\n<p>Read more about reconsiderations at <a href=\"https:\/\/www.canada.ca\/en\/services\/benefits\/ei\/ei-reconsideration.html\" target=\"_blank\" rel=\"noopener\">canada.ca\/en\/services\/benefits\/ei\/ei-reconsideration<\/a>.<\/p>\n<h3>What Service Canada can do<\/h3>\n<p>Service Canada will tell you their decision by phone or in a letter. They could:<\/p>\n<ul>\n<li>keep the original decision<\/li>\n<li>change the decision completely<\/li>\n<li>make some changes to the decision<\/li>\n<\/ul>\n<h2>What if I do not agree with what Service Canada decides?<\/h2>\n<p>The next step is to appeal to the Social Security Tribunal (SST). You cannot appeal to the SST unless you have gone through the reconsideration process first.<\/p>\n<p>The SST website has a form called Notice of Appeal and information about how to start an appeal.<\/p>\n<p>Read more at <a href=\"https:\/\/sst-tss.gc.ca\/en\/your-appeal\" target=\"_blank\" rel=\"noopener\">sst-tss.gc.ca\/en\/your-appeal<\/a>. If you have questions, call the SST at <strong>1-877-227-8577<\/strong>. For TTY, call <strong>1-866-873-8381<\/strong>.<\/p>\n<p>The SST must get your Notice of Appeal or letter <strong>no later than 30 days<\/strong> after you were told about the reconsideration decision. This could happen by phone or by letter.<\/p>\n<p>Email the form to <a href=\"mailto:info.sst-tss@canada.gc.ca\">info.sst-tss@canada.gc.ca<\/a>. Fax it to <strong>1-855-814-4117<\/strong>. Or mail it to the Social Security Tribunal, P.O. Box 9812, Station T, Ottawa, Ontario K1G 6S3.<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-46594","publications-page","type-publications-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What if I do not agree with a decision about EI? - CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-can-i-do-if-i-am-not-happy-decision-about-my-ei-claim\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What if I do not agree with a decision about EI? - CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)\" \/>\n<meta property=\"og:description\" content=\"You can appeal most decisions about your EI claim. The first step is to ask Service Canada for a &#8220;reconsideration&#8221; of the decision. This means that you ask them to review and change their decision. 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