{"id":61886,"date":"2025-05-20T17:45:37","date_gmt":"2025-05-20T21:45:37","guid":{"rendered":"https:\/\/www.cleo.on.ca\/?post_type=publications-page&#038;p=61886"},"modified":"2025-05-20T17:45:39","modified_gmt":"2025-05-20T21:45:39","slug":"what-happens-after-i-make-a-complaint","status":"publish","type":"publications-page","link":"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-happens-after-i-make-a-complaint","title":{"rendered":"What happens after I make a complaint?"},"content":{"rendered":"<p>Ombudsman staff start with an informal review of your complaint. They might ask you for more information or for your permission to talk to the organization about your complaint.<\/p>\n<p>They may review the service&#8217;s policies to see if they&#8217;re fair. Or if you give them permission, they may talk to officials from the organization about your situation.<\/p>\n<p>The Ombudsman can usually get faster responses and speak to more senior officials. These conversations can lead to an early resolution.<\/p>\n<p>An early resolution means that the organization tries to fix the problem without going through a formal investigation. For example, the organization could:<\/p>\n<ul>\n<li>explain its decision<\/li>\n<li>reinstate your benefits<\/li>\n<li>give you retroactive benefits<\/li>\n<li>change an unfair policy<\/li>\n<li>apologize to you<\/li>\n<\/ul>\n<p>Most complaints are resolved this way within 2 weeks.<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-61886","publications-page","type-publications-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What happens after I make a complaint? - CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cleo.on.ca\/en\/publications-page\/what-happens-after-i-make-a-complaint\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What happens after I make a complaint? - CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)\" \/>\n<meta property=\"og:description\" content=\"Ombudsman staff start with an informal review of your complaint. 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