{"id":45332,"date":"2014-10-06T18:19:40","date_gmt":"2014-10-06T22:19:40","guid":{"rendered":""},"modified":"2025-10-01T12:37:52","modified_gmt":"2025-10-01T16:37:52","slug":"unfair","status":"publish","type":"publications","link":"https:\/\/www.cleo.on.ca\/en\/publications\/unfair","title":{"rendered":"Unfair practices"},"content":{"rendered":"<p>Ontario&#8217;s Consumer Protection Act has rules to protect consumers from &#8220;unfair practices&#8221; when a seller tries to get them to buy goods or services.<\/p>\n<p>A seller might be selling goods, such as household items, clothing, or a car. Or they could be selling services, such as home or car repairs, fitness club memberships, or cell phone services.<\/p>\n<p>You can buy goods or services in a store, over the phone, by mail, online, or at your home. It could be for something you get right away, or something you are supposed to get later.<\/p>\n","protected":false},"featured_media":63083,"template":"","class_list":["post-45332","publications","type-publications","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Unfair practices - CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)<\/title>\n<meta name=\"description\" content=\"In Ontario, it is illegal for sellers to use \u201cunfair practices\u201d to get consumers to buy their goods or services. 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