{"id":45381,"date":"2010-05-01T07:00:00","date_gmt":"2010-05-01T11:00:00","guid":{"rendered":""},"modified":"2026-03-03T10:23:39","modified_gmt":"2026-03-03T15:23:39","slug":"homecare","status":"publish","type":"publications","link":"https:\/\/www.cleo.on.ca\/en\/publications\/homecare","title":{"rendered":"Complaints about home and community care services"},"content":{"rendered":"<p>Home and community care services are health-care services you get in your home or from community organizations. You may be able to get these services for free from Ontario Health atHome.<\/p>\n<div class=\"box\">\n<p>This resource is for people who want to make a complaint about the home and community care services they&#8217;re getting from <strong>Ontario Health atHome<\/strong>.<\/p>\n<\/div>\n","protected":false},"featured_media":64099,"template":"","class_list":["post-45381","publications","type-publications","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints about home and community care services - CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)<\/title>\n<meta name=\"description\" content=\"This resource is for people who get home and community care services that are paid for by the government. It explains the types of complaints people can make, how to make a complaint, what decisions could be made, and how to appeal a decision. This resource is for people who get home and community care services that the government pays for. It discusses how to make a complaint about these services and appeal a decision.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cleo.on.ca\/en\/publications\/homecare\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints about home and community care services - CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)\" \/>\n<meta property=\"og:description\" content=\"This resource is for people who get home and community care services that are paid for by the government. It explains the types of complaints people can make, how to make a complaint, what decisions could be made, and how to appeal a decision. This resource is for people who get home and community care services that the government pays for. 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