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Every Resident - Bill of Rights for people who live in Ontario long-term care homes

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3. No neglect

"Every resident has the right not to be neglected by the licensee or staff."

In other words...

The owner and the staff at the home are not allowed to neglect you.

Neglect is when the home fails to give you the treatment, care, services, or help that you need for your health, safety, or well-being. Neglect also happens when someone, by not taking action, puts your health, safety, or well-being at risk.

For example, you have the right to get medication that is prescribed for you. If you need help getting to the toilet, you should be taken to the washroom instead of being forced to use incontinence products such as diapers, pads, or plastic pants.