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Every Resident - Bill of Rights for people who live in Ontario long-term care homes

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7. Knowing your caregivers

"Every resident has the right to be told who is responsible for and who is providing the resident's direct care."

In other words...

You have the right to know who is looking after you no matter who they work for or how they are employed.

For example, they could be staff from an agency or volunteers, they might work full-time or part-time, or be permanent or temporary staff. You still have a right to be told who they are if they take care of you directly.

People who are responsible for your medical and personal care include:

  • doctors,
  • the Director of Nursing and Personal Care,
  • registered nurses and registered practical nurses,
  • personal support workers, who are also called health care aides, and
  • volunteers.