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Home care Bill of Rights

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The home care Bill of Rights is an Ontario law that says how you must be treated when you ask for or get home care services. Home care services include:

  • professional services, such as nursing, physiotherapy, occupational therapy, social work, speech therapy, and diet advice
  • personal support services, such as help with activities of daily living like taking a bath, eating, and getting dressed
  • home-making services, such as house cleaning, laundry, banking, shopping, and preparing meals

The government has proposed some changes that may affect these rights in the future.

The Bill of Rights applies to services provided through Local Health Integration Networks (LHINs) and some other programs.

A LHIN is an agency set up by the Ontario government to arrange home and community care services that the government pays for. In the future, home care services will be arranged by a Health Service Provider (HSP) or an Ontario Health Team.

LHINs will become HSPs or part of an Ontario Health Team. We will call them HSPs in this booklet.

When you need care services, a case manager from an HSP assesses your needs and decides what services you can get.