What can I do if I have a problem with a credit repair agency?
If you are having a problem with a credit repair agency, you can complain to the Ministry of Government and Consumer Services. The Ministry has a complaint form on its website.
If the Ministry agrees with your complaint, it can order the agency to follow the rules, refund your money, or pay you compensation. The Ministry can also lay charges against the agency. If the agency, or someone who runs it or works there, is convicted of violating the Consumer Protection Act, the court can fine them or even sentence them to jail.
To contact the Ministry of Government and Consumer Services:
Toronto area: 416-326-8800
TTY Toll-free: 1-877-666-6545
TTY Toronto area: 416-229-6086
Ministry of Government and Consumer Services
Consumer Services Operations Division
77 Wellesley Street West, P.O. Box 450
Toronto, ON M7A 2J6