What else can I do?
If the Ministry of Government and Consumer Services does not solve your problem, you might want to think about suing in court. If the amount you are asking for is $25,000 or less, you can file a claim in Small Claims Court. You must do this within 2 years of when you knew about the problem.
For more information about Small Claims Court, contact the Ministry of the Attorney General's website at www.attorneygeneral.jus.gov.on.ca or call them at:
Toronto area: 416-326-2220
TTY Toll-free: 1-877-425-0575
TTY Toronto area: 416-326-4012