Humanitarian and compassionate (H&C) applications and refugee claims: how are they different?
How does IRCC decide H&C applications?
The decision on an H&C application is "discretionary". This means that immigration officers have a lot of freedom in deciding these applications. But they must base their decisions on the evidence they have.
It is important to send the best possible evidence to support the application because there is usually no interview. Mistakes in the application or a lack of supporting evidence can lead to the application being denied.
For more information about how H&C applications are decided and what kind of evidence can help, see Making a humanitarian and compassionate (H&C) application in this series.