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Home Care Bill of Rights

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8. Legal information

If you receive home care services, you have the right to be informed of the laws, rules, and policies affecting the operation of the care-provider and to be informed in writing of the procedures for initiating complaints about the care-provider.

This means...

You have the right to be told the details of any laws, rules, or policies that affect how a care-provider works and makes decisions.

All agencies that provide home care services must display the Bill of Rights in their place of business. This tells their staff that they must respect your rights when you receive home care services from them.

Each agency providing home care services to you must tell you how to make a complaint. They must provide this information in writing.

Click here for more information about making a complaint.