{"id":38235,"date":"2022-03-11T06:58:40","date_gmt":"2022-03-11T11:58:40","guid":{"rendered":"https:\/\/orders.cleo.on.ca\/?page_id=38235"},"modified":"2022-05-05T16:22:44","modified_gmt":"2022-05-05T20:22:44","slug":"politique-relative-aux-plaintes","status":"publish","type":"page","link":"https:\/\/www.cleo.on.ca\/fr\/a-propos\/politique-relative-aux-plaintes","title":{"rendered":"Politique relative aux plaintes"},"content":{"rendered":"<p>CLEO s&rsquo;applique \u00e0 offrir de l&rsquo;information et des services juridiques de qualit\u00e9. Selon nous, toutes les parties \u00e0 une plainte ont int\u00e9r\u00eat \u00e0 ce que celle-ci soit r\u00e9solue \u00e9quitablement et le plus rapidement possible. Si vous avez une plainte \u00e0 formuler au sujet de travaux ou de services de CLEO, nous seront heureux de la traiter. En ce qui concerne les plaintes, notre processus est le suivant :<\/p>\n<ul>\n<li>Toute personne peut inscrire, aupr\u00e8s de CLEO, une expression d&rsquo;insatisfaction ou une plainte relativement aux services de CLEO ou au comportement d&rsquo;un membre du personnel de CLEO.<\/li>\n<li>Vous pouvez, pour ce faire, proc\u00e9der verbalement \u2014 soit en personne soit par t\u00e9l\u00e9phone \u2014 ou proc\u00e9der par \u00e9crit \u2014 soit par courriel soit par lettre. Veuillez expliquer, dans leurs grandes lignes, l&rsquo;objet de vos pr\u00e9occupations et les incidents ou \u00e9v\u00e9nements qui vous am\u00e8nent \u00e0 porter plainte.<\/li>\n<li>Veuillez adresser toute plainte \u00e0 l\u2019attention de la directrice g\u00e9n\u00e9rale de CLEO, soit, par courriel, \u00e0 <a href=\"mailto:info@cleo.on.ca\">info@cleo.on.ca<\/a> soit, par lettre, \u00e0 180, rue Dundas Ouest, bureau 506, Toronto M5G 1Z8.<\/li>\n<li>La directrice g\u00e9n\u00e9rale r\u00e9pondra par \u00e9crit \u2014 par voie postale ou par courriel \u2014 \u00e0 toute plainte \u00e9crite. La directrice g\u00e9n\u00e9rale vous r\u00e9pondra le plus t\u00f4t possible, en veillant \u00e0 ce que le temps mis \u00e0 vous r\u00e9pondre ne d\u00e9passe pas les quatre semaines suivant la r\u00e9ception de votre plainte.<\/li>\n<li>Si la r\u00e9ponse de la directrice g\u00e9n\u00e9rale ne vous satisfait pas, vous pouvez demander que votre plainte soit \u00e9tudi\u00e9e par la conseil d&rsquo;administration de CLEO. La directrice g\u00e9n\u00e9rale pr\u00e9sente alors votre plainte, et sa r\u00e9ponse \u00e0 celle-ci , au conseil d&rsquo;administration lors de la r\u00e9union qui suit la r\u00e9ception de votre demande. Dans une telle situation, la directrice g\u00e9n\u00e9rale vous indique \u00e0 quel moment le conseil se r\u00e9unira et examinera votre plainte.<\/li>\n<li>Le conseil vous fait parvenir, concernant votre plainte, une r\u00e9ponse \u00e9crite dans les 6 semaines qui suivent la date de sa r\u00e9union.<\/li>\n<li>Si la r\u00e9ponse du conseil d&rsquo;administration vous laisse insatisfait(e), vous pouvez pr\u00e9senter votre plainte au minist\u00e8re gouvernemental ou \u00e0 l&rsquo;organisme qui finance les services faisant l&rsquo;objet de votre plainte. Si la plainte a trait \u00e0 des services financ\u00e9s par Aide juridique Ontario, vous pouvez pr\u00e9senter votre plainte \u00e0 la direction du Service des plaintes d&rsquo;Aide juridique Ontario. La directrice g\u00e9n\u00e9rale vous fournira les noms et coordonn\u00e9es pertinents \u00e0 cette fin.<\/li>\n<li>Si vous avez besoin d\u2019aide relativement au processus de plainte, CLEO vous fournira l\u2019assistance n\u00e9cessaire pour la faire valoir.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>CLEO s&rsquo;applique \u00e0 offrir de l&rsquo;information et des services juridiques de qualit\u00e9. Selon nous, toutes les parties \u00e0 une plainte ont int\u00e9r\u00eat \u00e0 ce que celle-ci soit r\u00e9solue \u00e9quitablement et le plus rapidement possible. Si vous avez une plainte \u00e0 formuler au sujet de travaux ou de services de CLEO, nous seront heureux de la traiter.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":38181,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ub_ctt_via":"","inline_featured_image":false,"footnotes":""},"class_list":["post-38235","page","type-page","status-publish","hentry"],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politique relative aux plaintes - CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cleo.on.ca\/fr\/a-propos\/politique-relative-aux-plaintes\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique relative aux plaintes - CLEO (Community Legal Education Ontario \/ \u00c9ducation juridique communautaire Ontario)\" \/>\n<meta property=\"og:description\" content=\"CLEO s&rsquo;applique \u00e0 offrir de l&rsquo;information et des services juridiques de qualit\u00e9. 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