Send a letter or email to your landlord telling them
what is wrong and that you need it repaired. You can
use CLEO’s Tenant Repair Request Form to help with this.
Keep a copy. And take photos of the problem.
Ask other tenants in your building if they are having
similar problems. You might be able to get more done
if you work together, especially if the problems are in
common areas or if many different units are affected.
Call a government inspector. Call your local property
standards or by‐law department, or your town or city
hall, municipal office, or local councillor. They might
have inspectors who can order your landlord to make
repairs or to clean up your building.
Get legal help. A community legal clinic can help you
talk to your landlord or apply to the Landlord and Tenant
Board (LTB). To find your local clinic, contact Legal Aid
Ontario at 1-800-668-8258 or legalaid.on.ca.
Apply to the Landlord and Tenant Board (LTB). If your
landlord continues to refuse to fix the problem, you can
apply to the LTB. You should apply to the LTB within one year
of noticing the problem. CLEO’s T6 Guided Pathway can
help you fill out the forms you need to apply.
