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Launch of French Live Chat on Justice-pas-à-pas

October 6, 2020
Posted in: On the Radar

Toronto, ON – CLEO (Community Legal Education Ontario/Éducation juridique communautaire Ontario) is pleased to announce the launch of French live chat on Justice pas-à-pas.

People will now be able to ask questions about their legal problems, and our live chat operators will direct them to the relevant information on the Justice pas-à-pas website. We will also direct them to services where they may be able to speak to someone or get more help with their problem. Information specialists will be available Monday, Wednesday, and Friday 11am -12pm, and Tuesday and Thursday 11am-1pm.

Justice pas-à-pas, and its English sister site Steps to Justice, aim to help lower income Ontarians who have legal problems, as well as the front-line community workers who are often called upon to help them.

"Not only does live chat give CLEO an opportunity to help people find answers to their legal problems, we also learn more about what people need," says CLEO Executive Director Julie Mathews. "This direct link with the public helps us develop new content and refine existing questions on our legal information website based on real questions from people who face problems with a legal aspect."

Led by CLEO, Justice pas-à-pas is a collaboration of key justice sector players. An advisory committee of leading justice and community organizations serving Francophone communities helps ensure the information available on Justice pas-à-pas meets the needs of Franco-Ontarians.


About Justice pas-à-pas
Justice pas-à-pas presents easy-to-understand, step-by-step information on common issues that people experience in many areas of law, including family, housing, employment, consumer and criminal law.

Justice pas-à-pas and Steps to Justice bring together key justice sector players such as the Ontario Ministry of the Attorney General, the Superior Court of Justice and the Ontario Court of Justice, the Social Justice Tribunals of Ontario, Legal Aid Ontario, the Law Society of Ontario, the Ontario Justice Education Network, and the Association of Community Legal Clinics of Ontario.

About CLEO

CLEO (Community Legal Education Ontario/Éducation juridique communautaire Ontario) is a non-profit community legal clinic. For over 45 years, CLEO has produced clear, reliable legal information for those who experience barriers to accessing the justice system. Visit for more information. CLEO's Justice pas-à-pas and Steps to Justice websites provide free legal information for people in Ontario.

Contact: Hanna Kaploun, Project Coordinator, Francophone Outreach Coordinator,