What if I have a problem with a dealer?
If you are having a problem with the dealer, the law says you must first try to resolve the problem directly with them.
It is a good idea to send the dealer a letter explaining your problem or concerns. Keep a copy for yourself. If you can, send the letter by registered mail or courier. That way you will have proof that the dealer got it.
You might want to have a different mechanic inspect the vehicle to confirm your concerns. You should also get a Used Vehicle Information Package from a Service Ontario office.
Filing a complaint with OMVIC
If you cannot reach an agreement with the dealer, you can file a complaint with OMVIC. OMVIC cannot force the dealer to do anything, but it will work with you and the dealer to try to find a solution. OMVIC also runs the Motor Vehicle Dealers Compensation Fund. This Fund can give you some or all of your money back in certain situations. To get more information, visit omvic.on.ca or call 1-800-943-6002.
If OMVIC does not solve your problem, you can also sue the dealer in Small Claims Court. If the amount you are asking for is $50,000 or less, you can file a claim in Small Claims Court. You must do this within 2 years of when you first knew about the problem.
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