Making a complaint to the Ontario Ombudsman
The Ontario Ombudsman’s office is usually called “the Ombudsman”. The Ombudsman takes complaints from people who feel they were not treated fairly by a provincial or city service. For example:
- an Ontario Works (OW) case worker is not answering them about an urgent issue
- an urgent Landlord and Tenant Board (LTB) hearing keeps getting delayed
- a family member is not getting medical care in jail
Ombudsman staff try to help resolve the complaint. There is no cost to make a complaint to the Ombudsman. The complaints are confidential. Your name and personal information will not be shared unless you agree.
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