When can I make a complaint?
Before you go to the Ombudsman, you must try to solve your problem directly with the government organization. Use their complaint process. For example, if your OW gets cut off you must ask the OW office for a review. For other services, you may be able to speak to a supervisor or the complaints department.
If you cannot find information on the service’s complaint process, you can ask the organization. You can also call the Ombudsman. The Ombudsman staff can help you understand what you need to do before you can make a complaint with them.
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