How do I make a complaint to the Ombudsman?
You can make a complaint using:
- the online form on the Ombudsman’s website: ombudsman.on.ca/en/make-complaint
- email: info@ombudsman.on.ca
- phone: 1-800-263-1830
- TTY: 1-866-411-4211
- mail:
Office of the Ombudsman of Ontario
483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9
If you want to talk to someone in person, you must first call or email the Ombudsman to make an appointment. In your complaint you must:
- name the organization you’re having issues with
- explain what happened
- describe the steps you’ve taken to solve the issue with the organization
- give your contact information
You do not have to send in any documents with your complaint. But you may be asked to send some in later.
The Ombudsman will contact you first by phone or by email to talk about your complaint. Then they decide if they need documents or more information from you. For example:
- emails between you and the organization to show what you did to try and fix the problem, or
- appeal or review decisions that show you followed the organization’s complaint process.
You can email or mail these documents to the Ombudsman.
Previous page Next page