Who can I make a complaint about?
You can make a complaint about any of the government organizations that are listed on the Ombudsman’s website.
There are over 1,000 of these organizations. Some of the most common are:
- municipalities, which run Ontario Works (OW)
- the Ministry of Children Community and Social Services, which runs the Ontario Disability Support Program (ODSP) and the Family Responsibility Office (FRO)
- Tribunals Ontario, which oversees the Landlord Tenant Board (LTB) and Social Benefits Tribunal (SBT)
- Children’s Aid Society (CAS)
- School boards
You can see the full list at ombudsman.on.ca/en/make-complaint/what-we-can-help-you.
You can also call 1-800-263-1830 or email info@ombudsman.on.ca to ask the ombudsman:
- which organization runs the service you want to complain about
- if the Ombudsman oversees the organization you want to complain about
If the Ombudsman cannot take your complaint, they will try to find another organization that can help you.
French language services
If you had a problem getting French services from an Ontario government or designated agency, you can make a complaint to the Ombudsman’s French Language Services Unit.
Designated agencies have agreed to provide services in French. There are over 250 in Ontario, including some hospitals, long‑term care centers, and daycares. Learn more at ombudsman.on.ca/en/make-complaint/what-we-can-help-you/french-language-services.
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