How do I cancel an agreement?
If you want to cancel for any of the reasons described in this resource, first figure out the date you have to cancel by.
| Reason | Deadline to cancel |
|---|---|
| The seller did not give me all of the necessary information before I placed the order. | 7 days after you receive a copy of the agreement |
| I did not have a chance to accept or not accept the agreement. | 7 days after you receive a copy of the agreement |
| I did not have a chance to correct errors before making the agreement. | 7 days after you receive a copy of the agreement |
| I did not get a copy of the agreement within the time limit. | Phone and mail: One year after you made the agreementInternet: 30 days after you made the agreement |
| The agreement does not include all of the required information. | Phone and mail: One year after you made the agreementInternet: 30 days after you made the agreement |
| The seller used an unfair practice. | One year after you made the agreement |
| The seller is more than 30 days late with delivering my order or starting the services. | No deadline as long as you have not agreed to accept late delivery or late start |
Before the deadline passes, you must tell the seller that you are cancelling the agreement. It is a good idea to tell them in writing. There are sample cancellation notices on the Ministry of Government and Consumer Services website at www.ontario.ca/mcs.
You should keep a copy of the notice for yourself. Make a note of the date that you mailed, emailed, or personally delivered the notice to the seller.
Once the seller gets your cancellation notice, they have 15 days to refund all payments that you made.
If you have already received the items you ordered, you must return them within 15 days after you cancel the agreement.
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