COVID-19: Get updates on the law and legal services on Steps to Justice

Change font size:


  • Increase
  • Decrease
  • Normal

Current Zoom: 100%

Online, telephone, and mail-order shopping

Step 1: Choose language Step 2: Choose from available formats and options
Available formats and options

What if I was misled or pressured into making the agreement?

Sellers are not allowed to use "unfair practices" to convince you to buy their product or service. Unfair practices include making false, misleading, or deceptive statements. For example, sellers must not:

  • tell you that the product is of better quality than it really is,
  • tell you that it is only available for a limited time if that is not true,
  • tell you that you need the product when you really don't, or
  • tell you that you are getting a special price or benefit when they are really offering the same thing that you can get somewhere else.

Unfair practices also include:

  • taking advantage of any language difficulty or physical, mental, or emotional disability that you may have,
  • charging far more than what is reasonable for their product or service, or
  • pressuring you to buy something that they know you cannot afford.

If the seller used any unfair practice, you can cancel at any time within one year after you made the agreement.