Change font size:

Zoom

  • Increase
  • Decrease
  • Normal

Current Zoom: 100%

Online, telephone, and mail-order shopping

Language
Step 1: Choose language Step 2: Choose from available formats and options
Available formats and options

Do I have to get it in writing?

Yes, the seller must put the agreement in writing, and it must contain all the information listed above, plus your name and the date the agreement was made.

For online shopping, the seller must give you a copy of the agreement that you can see, save, and print out on paper. You must receive your copy within 15 days after you made the agreement. If you do not get it within this time, or if it does not contain all the required information, you can cancel it anytime up to 30 days after you made the agreement.

For telephone and mail-order shopping, the seller must give you a copy of the agreement within 30 days after they bill you, or within 60 days after you made the agreement, whichever date is earlier. If you do not get it within this time, or if it does not contain all the required information, you can cancel it anytime up to one year after you made the agreement.