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CLEO’s Steps to Justice website has step-by-step information about common legal problems, including consumer law. Visit www.stepstojustice.ca.

June 2017 Previous page

Online, telephone, and mail-order shopping

What are my rights before I decide to buy?

Do I have to get it in writing?

What if I was misled or pressured into making the agreement?

What if I have not received what I ordered?

How do I cancel an agreement?

What can I do if I have a problem with a seller?

Other information

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This website has general information for people in Ontario, Canada. It’s not legal advice.

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Copyright © 2025 CLEO (Community Legal Education Ontario / Éducation juridique communautaire Ontario).

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Guided Pathways

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If you need to file documents with a court or tribunal, you should deliver them another way. For example, you might be able to send your documents by courier or use an online service. Some courts and tribunals accept documents in person.

If you’re expecting a cheque, there may be delays. You might be able to ask for direct deposit if you want.

For more information, call or check the website of the court, tribunal, or government office that you’re dealing with.

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