Resources
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The refugee claim process: Inland claims
This flowchart gives information on how to make a refugee claim from inside Canada.
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The refugee claim process: Port-of-entry claims
This flowchart gives information on how to make a refugee claim from outside Canada.
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Types of criminal offences
This resource explains the difference between the 3 types of criminal offences a person can be charged with: summary, hybrid, and indictable offences.
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Unfair practices
In Ontario, it is illegal for sellers to use “unfair practices” to get consumers to buy their goods or services. This resource explains what unfair practices are, what kinds of sales are covered by this law, and your legal rights when a seller uses an unfair practice.
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Victim Quick Response Program+
This resource is about the Ontario government’s Victim Quick Response Program (VQRP+). The VQRP+ helps pay for certain expenses that victims and witnesses of a violent crime have. It explains who is eligible, what expenses are covered, and how to apply.
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Workers’ Compensation: A Manual for Workers’ Advocates
This 710-page practice manual is intended as a resource for those who represent or advise people who have job-related injuries and health problems. In 30 chapters, it examines relevant laws, policies, and Tribunal decisions, discusses case strategies, and provides checklists, sample letters, and calculations.The manual is now available online for free.
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Workers’ Compensation: Benefits if you were injured between January 2, 1990 and December 31, 1997
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Workers’ Compensation: Benefits if you were injured on or after January 1, 1998
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Workers’ Compensation: Benefits if you were injured on or before January 1, 1990
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Your credit report
This resource explains what a credit report (or "consumer report") is, and the legal rules for what information can and cannot be included in a credit report, who can access it, and how it can be used. It outlines how to get corrections made to a credit report, and what to do if you have problems with a credit bureau ("consumer reporting agency").
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Your rights as a worker
This resource has basic information about workers' rights. It explains what these rights are and who has them. It covers topics like being discriminated against, accommodation at work, taking legal action, and where to get help in many languages.
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Your rights at work
This resource explains the legal rights that workers have in the Employment Standards Act. This includes rules about hours of work and pay, overtime, breaks, holidays and vacations, and leave from work. It also describes how to make a claim against an employer.
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Youth flowcharts: Criminal court process for youth aged 12-17
This flowchart explains the youth criminal court process. It is on the Steps to Justice website.
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Youth flowcharts: When the police talk to youth aged 12-17
This flowchart explains what happens when the police talk to a youth. It is on the Steps to Justice website.
